Digi CS FAQ

• Product Registration & Transfer of Ownership

• Digidesign Support Assurance & Hardware Assurance Contracts

• Digidesign iLok Information
  Information about the iLok authorization system and video tutorials about how to use iLok.com for electronic license deposits and transfer to an iLok.

Pro Tools LE Upgrades & Updates

• Pro Tools LE 6.7 and higher is a paid upgrade from Pro Tools LE 6.4 and lower
• There is no downloadable updater to Pro Tools LE 6.7 from earlier versions, or full download of Pro Tools LE 6.7, 6.9, or 6.9.2. The only downloadable updates for these are the Pro Tools LE 6.9 and 6.9.2 updaters for Pro Tools LE 6.7/6.9 owners. For more information, please see the following:
  • Pro Tools LE 6.9.2 for Mac OS X 10.4 "Tiger" - Upgrade/Update Q & A
  • Pro Tools LE 6.9 for Mac OS X 10.3 "Panther" - Upgrade/Update Q & A
  • Pro Tools LE 6.9 for Windows XP - Upgrade/Update Q & A
  • Pro Tools LE 6.9 Update Request Form (84 k) These update kits are only for customers that have purchased a new Digi 002, Digi 002 Rack, or Mbox system after September 25, 2004 without Pro Tools LE 6.7 or 6.9 included. If you already have Pro Tools LE 6.7, you will need to download the 6.9 update
• If you do not already own Pro Tools LE 6.7 or 6.9, you would need to purchase the Pro Tools LE 7 Upgrade for Mac OS X 10.4 (Tiger) and Windows XP to upgrade from Pro Tools LE 6.4 or lower:
  • Pro Tools 7 Information
• Users on Mac OS X 10.3 (Panther) that do not already own Pro Tools LE 6.7 or 6.9 can purchase the Pro Tools LE 6.9/6.9.2 Upgrade on the DigiStore.
• All Upgrades sold on the DigiStore and at Digidesign Dealers are full installers that do not require any previous installation of Pro Tools

Pro Tools HD Upgrades & Updates

• Pro Tools 6.4 and higher for HD systems is a paid upgrade from Pro Tools 6.2.x and lower
• If you do not already own Pro Tools 6.4 or higher for HD systems, you would need to purchase the Pro Tools HD 7 Upgrade to upgrade from Pro Tools 6.2.x or lower:
  • Pro Tools 7 Information
• All Upgrades sold on the DigiStore and at Digidesign Dealers are full installers that do not require any previous installation of Pro Tools

Ignition Pack

• Pro Tools Ignition Pack
  Information on free updates

Other Updates

• Pro Tools TDM 6.9.2 for Mac OS X 10.4 "Tiger" — Information & Downloads

• Pro Tools TDM 6.9.1 for Mac OS X 10.3 "Panther" & Windows XP — Information & Downloads

• Pro Tools LE 6.4 Update Downloads

• Pro Tools LE 6.4 for Windows XP Q & A

• Pro Tools LE 6.4 for Mac OS X Q & A

• Pro Tools TDM 6.2.3 for Panther & G4/G5 Q & A

• Pro Tools LE 6.2.3 for Panther & G4/G5 Q & A

• Digidesign/Bomb Factory v4 Plug-Ins

• Bomb Factory v3 and Older Legacy Plug-ins and Upgrade/Update Information

• Software Downloads

Education, Training, Troubleshooting

• Technical Support Section
  Technical Document Library, FAQs, Answerbase, and more

• Digidesign Training & Education
  This section will help you find the resources to learn Pro Tools in the way that's best for you — by studying on your own, by taking a class, or by enrolling in a Digidesign certification program.

• DiSK
  Watch instructional videos, read getting started materials, download loops, learn tips and tricks, and much more

• DigiZine
  Our online educational magazine from Digidesign and Pro Tools Users, with Pro Techniques, LE Boot Camp, and more. Lots of tips, tricks, and tutorials for all skill levels.

• Educational Links We Like
  Links to all of the above resources and more, compiled by Digi Support, including links to Pro Tools QuickTime Tutorials & QuickTips, Educational Resources & Recommended Reading.

Registration Alert for Digi 002, 002 Rack, & Mbox 2

Please see the registration alerts on the following page for important information about online registration for recent Digi 002, Digi 002 Rack, and Mbox 2 owners:

• Product Registration Information

MassivePack 4 Activation Deadline

Please Note: If you purchased MassivePack 4 and have not registered the product by completing your online activation of your iLok licenses, you must do so before May 31, 2006*. Digidesign will not be able to provide online authorizations after that date. The MassivePack 4 promotion ended December 20, 2005.

*The previous activation deadline has been extended to May 31, 2006.

• Please note that you do not have to install the plug-ins until you are ready to do so.
• The only thing that the online activation of your MassivePack 4 online does is deposit the licenses to your iLok.com User Account.
• Your iLok.com User ID is the account name that you use when you login to iLok.com, not your password, iLok nickname, or anything printed on your iLok such as the serial number or manufacturing part number of the iLok.

M-Audio Support Information

(August 13, 2004) Avid Technology, Inc. announced today that it has entered into a definitive agreement to acquire Midiman, Inc., doing business as M-Audio — a leading provider of digital audio and MIDI solutions for electronic musicians and audio professionals. There are no plans for changes to customer and technical support. M-Audio customers can continue to receive support by visiting the support section of www.m-audio.com. Digidesign customers should continue to use the support section of www.digidesign.com.

Digidesign Web Resources

• Digidesign Compatibility Documents
  Includes the latest Pro Tools 6.4 for Mac OS X & Windows XP information

• Technical Document Library
  PDFs, Manuals & Translated Documents. Includes the "What's New in Pro Tools" docs for newer versions

• Product Repairs and Modifications
  With new local Authorized Repair Centers

• Hardware Exchanges
  Our commitment to upgradability provides one of the truly unique benefits of a Digidesign system. Digidesign offers hardware exchanges for two reasons: to help our longtime users get the newest TDM system at a reduced cost, and to allow users to expand the capabilities of their DAW as their needs change.

• Includes information on hardware exchanges to the new Pro Tools|HD systems and related hardware, as well as upgrades to Pro Tools|24 MIX systems.

• Digidesign User Conference
  Known as the DUC, where users share tips, opinions, and help answer questions.

• Answerbase
  Instant Answers to technical questions

• Download, DigiStore & Website Help
  Help with using the Digidesign websites

Worldwide Contact Information

• Contact Digidesign
  Information on how to contact Digidesign Customer Service, Technical Support, and Presales Product Information worldwide.

• Technical Support Policy, Procedure & Contact
  Information about tech support options and additional contact information for Digidesign Technical Support.

• Tech Support Request Form

• Bug Report Form

• Feature Request Form

• Digidesign Dealer Locator
  An interactive map with all authorized Digidesign dealers worldwide.

Pro Tools FREE Policy & Resources

• Pro Tools FREE Technical & Customer Support Digidesign does not assume any technical or customer support responsibilities for Pro Tools FREE software by phone, email, or fax. The link above has information on the many online resources that are available. Located in the Pro Tools FREE section for downloads and compatibility. Pro Tools FREE requires Mac OS 8.6, Mac OS 9, Windows 98SE, or Windows Me. Pro Tools FREE will not install or run on other systems, including Windows XP, 2000, NT, Mac OS X, or "Classic Mode" in OS X.